ORDERING – email, on-line store, phone or in store. Telephone orders 10am to 6pm Central.
METHODS OF PAYMENT– Visa, MasterCard, AMEX, Discover Financing is available to those who qualify in each of our stores. Sorry, no C.O.D.
DELIVERY– In stock items are shipped immediately or available in store, otherwise, orders are shipped within 6 weeks of receipt. Delivery to foreign locations may be subject to duty and further shipping charges.
INSURANCE– All shipments are insured until they are delivered to your location and are sent. Signature is required.
SALES TAX – Illinois and Indiana sales tax will apply to shipments to these states.
ORDER STATUS – To check on the status of your order, email us at elanfurs@gmail.com including your order date, name, and phone number. We will reply by the end of the next business day.
ORDER CANCELLATION – email us at elanfurs@gmail.com giving your order date, name and phone number. Orders cancelled after being verified is subject to a cancellation fee and / or store credit. You are responsible for shipping and insurance both ways on cancelled orders.
RETURNS – All sales, custom-made, and special orders are not returnable. However, we want you to be happy and have a garment you will love and enjoy wearing for years to come. Every effort to replace or exchange will be made. To exchange an item, please email us for a return authorization at elanfurs@gmail.com. Send it back to us in the unworn condition with the original tags and a copy of your invoice; in the original packaging via Overnight or Second Day Service. We strongly recommend that you insure the package for your protection.
PRICING – Items may be offered for the same price in the store as in the on line store but from time to time each store may run promotions which feature different garments. On line coupons and promotions may only apply to online purchases and coupons and promotions generated in store may only be applicable for that store(s) and not online. All items are subject to prior sale. Price may change due to market conditions. Prices are quoted in U. S. Dollars.
